Customer service

Welcome to our customer service. We are happy to help — our customer service team is ready for all your questions about ordering, delivery and returns. Below you will find quick answers and the right route.

Direct contact

• Customer service: klantenservice@cannolibox.nl — reply within 24 hours on business days, usually within 4 hours.
• Business, B2B, events & catering: info@cannolibox.nl

Quick answers

• Frequently asked questions — ordering process, shipping, storage tips, allergens.
• Shipping & delivery — delivery times, rates and carriers per country.
• Returns policy — how we handle complaints and returns.
• Contact page — all email addresses and company details in one overview.

Order missing or questions about delivery?

Please include your order number (e.g. #CB12345) and the delivery name in your message, so we can look into it right away. Didn’t receive the Track & Trace link? Check your spam folder first — we will then email you the link again.

Customer service hours

Monday to Friday 09:00 – 18:00. We keep an eye on messages at the weekend — you will receive a reply on Monday morning.

Spices B.V. (Cannoli Box) · Lübeck 5, 2993 LK Barendrecht, the Netherlands · Chamber of Commerce (KvK) 42201694