Question,
answered.
Everything you need to know about ordering, delivery, shelf life, cards and business orders. Can't find your question? Email klantenservice@cannolibox.nl.
How does
an order work?
How do I place an order? +
Choose your box, go to checkout, pay and you're done. Confirmation follows instantly by email.
When will my order arrive? +
Delivery time depends on your country and is shown at checkout — typically 1–3 business days in Western Europe, with Track & Trace by email.
Can I order weeks in advance? +
Absolutely. Our cannoli keep for a long time without refrigeration. Order now, give later.
Can I change or cancel my order? +
As long as we haven't shipped yet — yes. Email us quickly at klantenservice@cannolibox.nl with your order number.
Is there an invoice or price tag included? +
No. No invoice, no price tag, no order confirmation in the box — so you can give it straight away.
How fast,
how much?
When will my order be delivered? +
Typically 1–3 business days in Western Europe; the exact time depends on your country. Track & Trace by email.
What are the shipping costs? +
Shipping is calculated at checkout based on your country (from 7,95 €, free above a threshold). All orders ship with Track & Trace.
Do you also deliver to Belgium, Germany and Austria? +
Yes — everywhere in these 4 countries. Dragonfly for NL, BPost for BE, DHL for DE, PostAT for AT.
How do I track my package? +
After shipping you'll receive a tracking link by email. Follow it live to your front door.
What if my package is delayed? +
More than 4 days' delay? Email klantenservice@cannolibox.nl — we'll sort it out.
Cannoli,
shelf life & ingredients.
How long do the cannoli keep? +
Long shelf life at room temperature — no fridge needed. Every Cannoli Box is made fresh just before shipping.
How do I store them best? +
In a cool, dry place out of direct sunlight. Not in the fridge — that makes the shell go soft.
Are they halal or vegetarian? +
Our cannoli contain no alcohol and are vegetarian.
What allergens do the cannoli contain? +
Yes, all flavors contain gluten (wheat flour) and lactose (dairy) — this is a traditional Italian cannoli. Not suitable for celiac disease or severe lactose intolerance.
Can I choose the flavours myself? +
No — we carefully compose each box with a fixed mix of our flavours. That way every bite is a little different.
Packaging,
card, moments.
Is the gift wrapping free? +
Yes — every box leaves us in luxury gift wrapping, free of charge. A box with a golden ribbon, at no extra cost. No invoice or price tag inside.
Is a greeting card included? +
A greeting card can be added optionally at checkout (€1.95 each). Not automatically in the box. During checkout you can choose 1 or more cards — birthday, get well soon, sorry, congratulations, etc. You write your own message inside.
Can I send the box straight to the recipient? +
Yes. Enter the recipient's address as the delivery address — no invoice or price tag in the box.
What occasions is it suitable for? +
Birthday, thank you, Mother's Day, Father's Day, Eid, Christmas, housewarming, get well soon — or just because.
Payment,
bundle discount.
Which payment methods? +
iDeal, Bancontact, credit card (Visa/Mastercard), PayPal, Apple Pay, Google Pay, Sofort and Klarna.
Discount for multiple boxes? +
2 boxes → €3.95 off
4 boxes → €19.85 off + free shipping
How do I use a discount code? +
Enter the code at checkout in the 'Discount code' field. One code per order.
B2B,
invoicing & discounts.
Can I order for business? +
Yes — for clients, staff, Christmas hampers, events and retail.
Do I receive a VAT invoice? +
Yes, automatically by email with every order. Ready for your bookkeeping.
Discount for large quantities? +
25 pieces → 23%
50 pieces → 33%
150 pieces → 40%
500+ pieces → custom (email info@cannolibox.nl)
Which email address do I use for what? +
klantenservice@cannolibox.nl · consumer orders, delivery questions
info@cannolibox.nl · business orders, B2B
events@cannolibox.nl · catering, Christmas hampers, events
Question not answered?
Email customer service.
We reply within 24 hours — nearly always the same day.