How it works, in plain language.
Our terms and conditions in plain language. Questions? Email klantenservice@cannolibox.nl.
1. Who are we?
Cannoli Box B.V.
Lübeck 5, 2993 LK Barendrecht
Chamber of Commerce 78300339 · VAT NL861337530B01
2. Order & agreement
Your order is final as soon as you pay and receive confirmation. We reserve the right to refuse orders (e.g. in cases of obvious fraud or undeliverable addresses) — in which case you'll be refunded immediately.
3. Prices & payment
All prices include 9% VAT (foodstuff) and exclude shipping costs. Shipping costs are shown clearly at checkout.
You can pay with iDeal, Bancontact, credit card, PayPal, Apple/Google Pay, Sofort and Klarna. No hidden costs.
4. Shipping & delivery
Standard delivery times:
- NL & BE: the next working day for orders placed before 11 pm
- DE: 2 working days
- AT: 3 working days
Delivery times are a target, not a guarantee. In the event of a delay of more than 4 days, you can get in touch for follow-up or a refund.
5. Returns & withdrawal
Our cannoli are fresh, perishable foodstuffs with a limited shelf life. Under Article 6:230p(f) of the Dutch Civil Code, the statutory 14-day right of withdrawal is excluded for such products; fresh cannoli therefore cannot be returned or cancelled after shipping. If your order arrives damaged or incorrect, report this within 48 hours of receipt with photos via klantenservice@cannolibox.nl; in accordance with the law we'll provide a suitable solution (re-delivery or a refund of the item in question). For non-food items (such as biscuit tins, gift bags and greeting cards) the 14-day right of withdrawal does apply, provided they are unused and in their original condition.
6. Right of withdrawal
Foodstuffs are in principle excluded from the statutory right of withdrawal; we treat fresh cannoli in accordance with the statutory rules (see art. 5).
7. Shelf life & storage
Cannoli keep well at room temperature (date is on the packaging). Do not store in the fridge — the shell goes soft. Keep in a cool, dry place out of direct sunlight.
8. Allergens
Our cannoli may contain milk, gluten, nuts, egg and soy. Not suitable for people with coeliac disease or severe lactose intolerance. Full allergen information per flavour is on the product packaging.
9. Complaints & disputes
We resolve complaints directly via klantenservice@cannolibox.nl. Can't reach a solution? Then you can turn to the European Commission's ODR platform.
These terms are governed by Dutch law.
10. Changes
We may amend these terms. The last-updated date is shown at the top of this page.
11. Contact
Questions about these terms? Email klantenservice@cannolibox.nl — reply within 24 hours.