Returns policy
in short.
Cannoli Box delivers fresh, artisanal cannoli. Below you'll read how withdrawal, returns and any problems with your order are handled.
Fresh food —
no right of withdrawal.
Our cannoli are fresh products with a limited shelf life. Under the law (art. 6:230p of the Dutch Civil Code / the EU Consumer Rights Directive), the 14-day right of withdrawal does not apply to perishable products. Once ordered and shipped, fresh cannoli therefore cannot be returned or cancelled.
Damaged or
delivered wrong?
Did your order arrive damaged or is something not right? Email klantenservice@cannolibox.nl within 48 hours of receipt with your order number and a photo. We'll find a suitable solution — a new delivery or a refund for the item in question.
Non-food, cancelling
& contact.
Non-food items
For non-perishable items (such as cookie tins, gift bags and greeting cards) the 14-day right of withdrawal does apply. Return them unused and in original condition; return costs are at your own expense, unless the item is defective or was delivered incorrectly.
Cancelling
Would you like to cancel an order? Get in touch as soon as possible. As long as your order hasn't shipped yet, we'll cancel it free of charge.
Questions?
Not sure whether something qualifies for return or withdrawal? Email klantenservice@cannolibox.nl — we're happy to help you think it through.
Returns &
withdrawal.
Can I return fresh cannoli? +
No, fresh cannoli are perishable food products and fall outside the 14-day right of withdrawal. In case of damage or a mistake, we'll of course sort it out.
My order arrived damaged — what now? +
Email a photo and your order number to klantenservice@cannolibox.nl within 48 hours. We'll arrange a new delivery or a refund for that item.
Does the 14-day right of withdrawal apply? +
For non-food items (cookie tins, gift bag, greeting cards) yes, provided they're unused and in original condition. For fresh cannoli, no.
Can I cancel my order? +
As long as it hasn't shipped yet, yes — get in touch quickly via klantenservice@cannolibox.nl.
How do I get in touch? +
Email klantenservice@cannolibox.nl with your order number. We respond quickly and think along with you.
Email our
customer service.
We respond quickly and think along with you.