How it works, in plain language.

These general terms and conditions apply to all offers, orders and agreements of Cannoli Box — for consumers as well as for business customers. We have written them as clearly as possible. Please take a moment to read them before you order; by placing your order, you agree to them.

Article 1 — Who we are

Spices B.V., trading under the name Cannoli Box
Lübeck 5, 2993 LK Barendrecht, the Netherlands
Chamber of Commerce (KvK) no.: 42201694 · Branch no.: 000067083641
VAT ID: NL861337530B01
Customer service: klantenservice@cannolibox.nl
Business (B2B): info@cannolibox.nl

We can be reached by e-mail and respond as quickly as possible on working days.

Article 2 — Definitions

• Cannoli Box / we / us: Spices B.V., trading under the name Cannoli Box.
• Consumer: a natural person who is not acting in the course of a profession or business.
• Business customer: anyone who does act in the course of a profession or business, such as hospitality, retail, catering, companies and resellers (B2B).
• You / your: the consumer or business customer who orders from us.
• Website: cannolibox.com, including all language versions.
• Right of withdrawal: the statutory right of a consumer to withdraw from a distance contract within 14 days.

Article 3 — Applicability

3.1 These terms apply to every offer from Cannoli Box and to every agreement concluded via the website, by e-mail or by any other means of distance communication.

3.2 Before you order, you can read, save and print these terms.

3.3 For business customers, the supplementary provisions in Article 13 also apply. In the event of any conflict, Article 13 prevails. Purchasing or other terms and conditions of a business customer do not apply.

3.4 If a provision is void or is annulled, the remaining provisions continue to apply in full.

3.5 These terms are available in several languages. In the event of any differences between the language versions, the Dutch text prevails, without prejudice to the mandatory rights you have as a consumer.

Article 4 — Offer, prices and promotions

4.1 Our offer is without obligation and applies while stocks last.

4.2 We describe our products as accurately as possible. Our cannoli are made by hand; small differences in shape, colour or decoration compared with the photos are therefore possible and are not a reason to terminate the agreement.

4.3 Obvious mistakes or errors in the offer, such as a clear pricing error, are not binding on us.

4.4 Prices are shown in euros or in the local currency of your country. Prices for consumers include VAT. Prices on our business (B2B) pages are shown excluding VAT. Shipping costs are charged separately and are always shown to you before you complete your order. The current rates can be found on our shipping page.

4.5 Promotional prices and discounts apply for as long as the promotion runs (the end date is stated with the promotion) or while stocks last. Not all discounts and discount codes can be combined with each other; in the checkout you can see exactly which discount is applied. Discounts cannot be exchanged for cash.

4.6 Products that we offer as clearance or sale items because of a shorter shelf life are sold with that shorter shelf life. We state this in the product information. In that case, the shorter shelf life is not a defect.

Article 5 — The agreement

5.1 The agreement is concluded as soon as you have placed your order and we have confirmed it by e-mail.

5.2 We may refuse an order or attach conditions to it, for example in the event of suspected fraud, previous unpaid orders or incorrect address details. In that case, we will let you know as soon as possible and refund any amount already received.

Article 6 — Payment

6.1 You pay when ordering using one of the payment methods offered in the checkout, such as iDEAL, Bancontact, credit card, PayPal or Apple Pay. Which methods are available depends on your country.

6.2 Business customers may order on invoice after our written approval; see Article 13.

Article 7 — Delivery

7.1 We deliver to the countries that can be selected in the checkout. The current countries, rates and expected delivery times can be found on our shipping page.

7.2 Delivery times are indicative. In the Netherlands and Belgium, we aim to deliver orders placed on working days before 23:00 on the next working day. As a consumer, you will in any case receive your order within 30 days. If that is not possible, you may terminate the agreement free of charge and we will refund the amount you paid within 14 days.

7.3 You can also provide a different delivery address, for example if you are giving a box as a gift. Please make sure the address is correct: we may charge you any additional costs caused by an incorrect or incomplete address.

7.4 As a consumer, you only bear the risk of loss or damage from the moment the order has been delivered to you or to a person designated by you (other than the carrier). For business customers, Article 13.5 applies.

Article 8 — No returns

8.1 We do not accept returns. Orders cannot be returned or exchanged after delivery, except in the cases set out below and in the event of a defect or incorrect delivery (Article 10).

8.2 Our cannoli and other foodstuffs are excluded from the right of withdrawal. These are foodstuffs with a limited shelf life and sealed foodstuffs which are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery (Article 6:230p(e) and (f) of the Dutch Civil Code).

8.3 Business customers do not have a right of withdrawal and cannot return products.

8.4 Only where the law makes this mandatory can you, as a consumer, withdraw from a purchase: for products that are not foodstuffs — such as biscuit tins, gift bags, empty boxes and packaging, and display material — you have a 14-day cooling-off period starting on the day you received the product. You do not have to give a reason.

8.5 Do you want to withdraw in that case? Let us know within those 14 days via klantenservice@cannolibox.nl. You may use the model form at the bottom of this page for this, but you do not have to. Then return the product within 14 days, unused, undamaged and, if possible, in its original packaging. You bear the cost of returning the product. We will refund the purchase price, including the standard shipping costs if you withdraw from the entire order, within 14 days of your notification, using the same payment method. We may withhold the refund until we have received the product or until you have provided evidence that you have sent it back.

8.6 Please handle the product with care. If the value of the product has diminished because you have used it beyond what is necessary to establish its nature and functioning, we may charge you for that diminished value.

Article 9 — Cancellation

As long as your order has not yet been shipped, you can cancel it free of charge. E-mail us as soon as possible with your order number. If the order is already on its way, Article 8 applies.

Article 10 — Complaints, damage and warranty

10.1 We warrant that our products conform to the agreement, to the description in our offer and to the statutory requirements. As a consumer, you always retain your statutory rights.

10.2 Has your order arrived damaged or incomplete, or did you receive the wrong items? Please report this to us, preferably within 48 hours of receipt, via klantenservice@cannolibox.nl, stating your order number and including a few photos. We can then resolve it quickly, with a new delivery or a refund for the product concerned.

10.3 You can also submit other complaints by e-mail, preferably as soon as possible after discovering the problem and with a clear description. We will respond substantively within 14 days.

10.4 If we cannot resolve the matter together, you may submit the dispute to the competent court (see Article 18).

Article 11 — Shelf life, storage and allergens

11.1 Unopened, our cannoli keep for 5–6 months at room temperature. The exact best-before date is stated on the packaging and is decisive.

11.2 Store the cannoli in a cool, dry place, out of direct sunlight. Do not put them in the fridge: this makes the crispy shell go soft. They taste best when eaten soon after opening.

11.3 Our products contain allergens, such as gluten (wheat) and, depending on the flavour, milk and nuts, among others. They are made in an environment where nuts (including pistachio and hazelnut), egg and soy are also processed. Full ingredient and allergen information for each flavour is provided in the product information and on the packaging. Do you have an allergy? Then always read the label.

11.4 All our cannoli are vegetarian and contain no alcohol — not even the Limoncello flavour. The Chocolate flavour is also vegan.

Article 12 — Liability

12.1 Our liability is limited to the amount of the order concerned, except in the case of intent or gross negligence on our part and insofar as mandatory law provides otherwise (for example in the case of product liability).

12.2 We are not liable for damage resulting from failure to follow the storage advice or the information on the packaging.

Article 13 — Supplementary provisions for business customers (B2B)

13.1 Anyone who orders on our business pages or at business prices declares that they are acting in the course of a profession or business. We may ask for your Chamber of Commerce (KvK) number and VAT number and may refuse an order if it turns out that you are not a business customer.

13.2 Business prices are exclusive of VAT. Tiered prices and volume discounts apply as shown on the website at the time of ordering. Tiered discounts cannot be combined with other discount codes, unless we expressly state otherwise.

13.3 We charge VAT in accordance with the applicable rules. For a delivery to a business customer in another EU country with a valid VAT identification number, the VAT may be reverse-charged if the statutory conditions are met.

13.4 You pay in advance via the checkout or — after our written approval — on invoice within 30 days of the invoice date. If you do not pay on time, you will owe the statutory commercial interest and the extrajudicial collection costs, without any further notice of default being required.

13.5 The risk of loss or damage passes to you at the moment we hand the order over to the carrier. If you choose insured shipping, the cover stated for that option applies.

13.6 Inspect the delivery immediately upon receipt. Report any visible damage, shortages or incorrect products within 48 hours of receipt, with photos and your order number, via info@cannolibox.nl. If you report later, you lose the right to invoke visible defects.

13.7 You may resell our products. Store and present them in accordance with our storage instructions and do not alter the packaging or the label in any way. You may only use our brand name and product photos to sell our products.

13.8 Our liability is limited to the invoice amount of the delivery concerned. We are not liable for indirect damage, such as consequential damage, loss of profit or revenue and damage due to business interruption, except in the case of intent or gross negligence on our part.

13.9 Products delivered remain our property until everything you owe us under the agreement has been paid in full.

Article 14 — Force majeure

In the event of force majeure, we may postpone performance of the agreement. If the force majeure lasts longer than 30 days, both you and we may terminate the agreement in whole or in part, without any obligation to pay compensation arising. We will refund anything you have already paid for the part not delivered. Force majeure includes, among other things, extreme weather conditions, strikes, transport restrictions, government measures and disruptions at carriers, suppliers or payment service providers.

Article 15 — Intellectual property

All rights to the website, texts, photos, packaging designs and the Cannoli Box brand are held by Spices B.V. or its licensors. You may not use them without our written permission, except as permitted in Article 13.7.

Article 16 — Privacy

You can read how we handle your personal data in our privacy policy.

Article 17 — Changes

We may amend these terms. Your order is subject to the terms that applied at the time you placed it. The current version is always available on this page.

Article 18 — Applicable law and disputes

18.1 All agreements with Cannoli Box are governed by Dutch law. If you live in another country as a consumer, you also retain the protection of the mandatory consumer protection rules of your country of residence.

18.2 Disputes will be submitted to the competent court within the jurisdiction of the district court of Rotterdam. As a consumer, you may also choose to submit a dispute to the competent court of your place of residence.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (only for products to which the right of withdrawal applies, see Article 8).

To: Spices B.V. (Cannoli Box), Lübeck 5, 2993 LK Barendrecht, the Netherlands — klantenservice@cannolibox.nl

I hereby give notice that I withdraw from my contract of sale of the following goods: [description of product(s)]
Ordered on / received on: [date]
Order number: [order number]
Name: [name]
Address: [address]
Signature (only if this form is notified on paper): ……………
Date: [date]